Privacy Protection

Tk991 Privacy Policy — Your Data Is Completely Safe With Us

Everything you need to know — how the information you provide on our platform is used, how it is stored, and what your rights are — all explained in plain English.

Last Updated: July 1, 2026
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How tk991 protects your privacy

SSL Encryption

All your data is encrypted using 256-bit SSL technology. No third party can access or read this information.

No Data Sales

We never sell your personal information to third parties. Your data belongs to you alone.

Access control

Only authorized personnel can access your data. All access is logged and audited.

Right to Erasure

You may request the deletion of your personal data at any time.

Cookie Transparency

We are fully transparent about which cookies we use and why. You can manage your cookie preferences at any time.

Immediate Breach Notification

In the event of a data breach, we notify affected members promptly and take all necessary steps.

What data we hold — at a glance

Data Type Why We Collect It How Long We Keep It
Name & Identity Account verification & KYC Up to 5 years after account closure
Mobile & Email Contact & Security For as long as your account remains active
Transaction Information Payment Processing & Legal Obligations Minimum 7 years
Gaming History Responsible Gaming Monitoring Up to 2 years after account closure
IP & Device Information Security & fraud prevention 1 year
Cookie Data Site Improvement & Preference Storage Up to 2 years from session

1. Introduction & Scope

Welcome to tk991. We understand how valuable your personal data is to you, which is why our privacy policy is designed to protect your rights and keep your information safe.

This Privacy Policy applies to the tk991 website, mobile app, and all our services. By using our platform, you agree to this policy.

This policy has been written in Bengali for the convenience of our members in Bangladesh. In the event of any legal dispute, the English version shall prevail.

We believe privacy is a fundamental right. That's why tk991 is always transparent about what we do — and don't do — with your information.

2. What Information We Collect

We only collect the information we need — what is required to provide our services and keep your account secure.

Information you provide directly:

  • At the time of registration: Full name, mobile number, email address, date of birth.
  • During KYC Verification: National ID or passport details.
  • At the time of payment: Mobile banking number (we do not store card numbers).
  • Support contact hours: Your message and description of the issue.

Information collected automatically:

  • IP address and device type.
  • Browser information and operating system.
  • Site usage logs (pages visited, login times).
  • Gaming and betting history.
  • Transaction records.

We never store your full payment card number or bank PIN.

3. How Your Information Is Used

The information you provide is used only for its stated purpose. We never use your data beyond what is necessary.

What We Do
  • Account Management
  • Transaction Processing
  • Ensuring security
  • Customer support
  • Responsible Gaming Monitoring
  • Legal Compliance
What We Don't Do
  • We Don't Sell Your Data
  • We don't send unsolicited promotional messages
  • Not shared with third parties
  • We Don't Keep Unnecessary Data
  • No Profiling
  • No Automated Decision-Making

We analyse gaming history to promote responsible gaming. If a member's gaming patterns raise concern, we step in to offer support.

4. Data Storage & Retention

Your data is stored on secure servers. Each type of data has a defined retention period.

For as long as your account remains active

Mobile number, email, and gaming preferences are stored for the duration of an active account.

2 years after account closure

Gaming history and session logs are retained for this period in accordance with our responsible gaming policy.

5 years after account closure

Identity verification (KYC) data is retained for the legally required period.

Minimum 7 years

Financial transaction records are retained long-term to meet legal and regulatory requirements.

In cases of legal investigation or dispute, relevant data may be retained beyond the standard retention period.

5. Sharing Information with Third Parties

Tk991 does not sell your data or share it for advertising purposes. However, there are limited circumstances where sharing may be necessary:

  • Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
  • Legal authorities: Data may be disclosed if required by court order or government investigation.
  • Fraud Prevention Services: Limited data shared with specialist providers for anti-money laundering and fraud prevention.
  • Business transfer: In the event of a company sale or merger, your data may be transferred to the new owner.

Before sharing any data with third parties, we ensure they meet our privacy standards.

6. Cookie Policy

Tk991 uses cookies on its website to enhance your experience. Cookies are small files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your language and preferences.
  • Analytics cookies: To improve site performance — you can turn these off if you prefer.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect how certain parts of the site function.

7. Your Rights

As a tk991 member, you have several important rights regarding your information:

Right to Know

You can find out what information we hold about you.

Right to Rectification

Contact support to correct any inaccurate information.

Right to erasure

You can request deletion of your data, subject to any legal obligations.

Data Portability

You may request a copy of your personal data at any time.

To exercise these rights, please contact us at our support email (support@tk991.biz). We aim to respond within 30 business days.

8. Security measures

To keep your information secure, tk991 uses industry-standard security technologies:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall & DDoS protection: Our servers are protected by multi-layered security.
  • Two-Factor Authentication (2FA): Members can enable 2FA on their accounts.
  • Regular Security Audits: Regular penetration testing is conducted by external security experts.
  • Staff Training: Every member of our team is trained in data protection.

If a security breach is detected, we notify affected members within 72 hours and take immediate remedial action.

9. Protection of Minors' Data

Tk991 is strictly an adults-only (18+) platform. We do not knowingly collect personal data from minors.

  • Date of birth is verified at the time of registration.
  • If we receive any data belonging to a minor, it is deleted immediately.
  • In cases of doubt, additional documents may be requested to verify age.

If you believe a minor is using our platform, please notify us at support@tk991.biz.

10. Changes to the Privacy Policy

Tk991 may update this privacy policy from time to time. Any changes take effect from the date they are published on this page.

  • For significant changes, members will be notified by email or platform notification.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • The "Last Updated" date at the top of this page always reflects the most recent change.

To view a previous version of our privacy policy, please contact support.

11. Contact & complaints

For any questions, concerns, or complaints regarding our privacy policy, please get in touch. We take all requests seriously.

Email
support@tk991.biz
Response Time
Within 30 business days
Live Chat
Available 24/7
General FAQs

Before contacting us, please review our FAQ page Take a look — you might find the answer to your question right there.

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